Remember you are not alone - domestic abuse can happen to anyone no matter your age, race, class, culture, disability, gender, sexuality or lifestyle.

Housing Support Worker

Dear Idea makers, Boundary Pushers, Problem Solvers, and Forward Thinkers! Are you looking for a rewarding role where every day is different?

The Pankhurst Trust brings together Manchester Women’s Aid and the Pankhurst Centre. We work together to ensure the story of the women who won the vote continues to inspire us all, and to ensure that those suffering from domestic violence and abuse get the confidential help they need. We are a group of female champions, empowering women across Manchester and beyond.

If you have a big heart and take pride in making a difference, you may have just stumbled upon your dream role!

But first, what’s in it for you?

  • A competitive salary of £22,129-23,023
  • A flexible working week of 35 hours
  • A generous annual leave entitlement of 25 days plus bank holidays
  • The opportunity to purchase additional annual leave
  • Enhanced sick pay, and family leave and pay
  • Above market average pension
  • A fully funded Enhanced DBS check
  • An Employee Assistance programme to support your wellbeing, along with external clinical supervisions where applicable
  • Investment and commitment to your ongoing Training and Development
  • If that wasn’t enough, we’ll also celebrate your Birthday with you (after a qualifying period) and let you take the day off, as well as allowing one day a year of paid volunteering.


As a Housing Support Worker (we call them Housing and Financial Abuse Worker’s here) you will:

  • Be responsible for the income collection across the refuge estate and for ensuring financial resilience and economic independence amongst service users
  • Be one of the organisation’s lead Welfare Benefits and personal debt advisers, providing support and advice to staff and service users
  • Develop effective key partnerships with relevant local authorities and other agencies to facilitate the best possible service for residents
  • Advocate on behalf of residents and support them to challenge decisions where necessary about their housing status and benefit applications
  • Facilitate economic independence being mindful that some residents will never have managed their own money
  • Take an active part in tenant meetings including house meetings and Voices Groups giving group advice and support where appropriate and necessary


To be successful as a Housing Support Worker you will need to:

  • Have a minimum of GCSE or equivalent in English and Mathematics
  • Have experience of working with a vulnerable client group
  • Have an excellent knowledge of housing options, welfare benefits and other appropriate support systems
  • Have a good level of knowledge and understanding of statutory and legal provision for people experiencing domestic abuse
  • Be an excellent communicator both written and spoken, and be an empathetic team player
  • Have excellent levels of numeracy, literacy, report writing and IT skills

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. This is a fabulous opportunity to work with some wonderful teams and truly inspiring women, and as such, please note that this role has been assessed and confirmed as open to women only under the Equality Act 2010, schedule 9, part 1.

To apply for the role of Housing Support Worker:

If you are passionate about working with vulnerable women as a Housing Support Worker, then apply NOW! For further information on being a Housing Support Worker please call us on 0161 820 8414, or why not visit our wonderful museum?

Closing date: 16th April 2023 midnight.




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