Remember you are not alone - domestic abuse can happen to anyone no matter your age, race, class, culture, disability, gender, sexuality or lifestyle.

Cookies policy

The Pankhurst Trust (Incorporating Manchester Women’s Aid) is committed to protecting your personal information when you are using our services. We strive to make our services safe and enjoyable environments for you to use. We will not pass on your personal details to any third party and will only use any such details collected on this site for the purpose it was intended. We have created this separate cookies policy in order to provide comprehensive information about the use of cookies across our site.

This policy provides the following:

  • Information about cookies
  • Cookies we set on our site

Information about cookies

What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier, that is sent to your computer or mobile device (hereafter referred to as “device”) browser from a website’s server and is stored on your device’s hard drive. Each website or third party service provider used by the website can send its own cookie to your browser if your browser’s preferences allow it but, to protect your privacy, your browser only permits a website or third party service provider to access the cookies it has already sent you, not the cookies sent to you by other sites or other third party service providers. A cookie will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences.

What is a browser?

A browser is an application that allows you to surf the internet. The most common browsers are Chrome, Internet Explorer, Firefox and Safari. Most browsers are secure and offer quick and easy ways to delete information like cookies. Please see the section below Change your Browser Settings.

What do cookies do?

Cookies record information about your online preferences and allow us to tailor the website to your interests. Information supplied by cookies can help us to analyse your use of our site and help us to provide you with a better user experience. For example, you may choose to personalise the content of a website in order to see the latest news and weather for your region. In order to do this, a cookie is placed on your device to remember where you live so that we deliver the information that has been requested by you. This is a prime example of how cookies are used to improve your experience of a website.

Change your Browser Settings

You can choose how cookies are handled by your device via your browser settings. The most popular browsers allow users to a) accept all cookies, b) notify you when a cookie is issued or c) to not receive cookies at any time. If you choose not to receive cookies at any time the website may not function properly and certain services will not be provided, spoiling your experience of the website. Each browser is different so check the “Help” menu of your browser to learn how to change your cookie preferences.

Cookies we set on our website:

The Pankhurst Trust uses the following cookies to enhance your website experience:

Cookie-agreed this allows our website to recognise that you have previously agreed to allow our cookies on your device

noticeModalAccepted this tells us that you have seen and accepted the ‘Being safe’ notice that is presented when you first visit the website

_ga and _gid these cookies are used by Google Analytics, they are used to distinguish users so we can track the website's traffic



Your personal privacy is important to us. 

PTMWA is committed to keeping personal information safe and secure and will only share information with other agencies with your permission. However, if we have serious concerns about you and/or your child/ren, then we will share this information as we consider necessary with other agencies such as social services and the police. We will endeavour to tell you about this before sharing this information.

What we collect

We will ask you for personal identifiable information such as name, address and date of birth so we can support you with your needs and help keep you safe. We will also ask you to provide information that is considered "special category" such as ethnicity, sexual orientation and health conditions.

We will ask for this information in a number of ways such as in person, by telephone or via email. we may also receive personal information from other agencies who may be making a referral to our service on your behalf.

We will only process this data with your consent and you will be asked to complete a form to confirm that you agree to this.

How we use your information

We will collect your personal information to help us to understand what your support needs are and the level of risk you are facing due to domestic abuse. This information will help us to advocate on your behalf in a  number of support areas including health, children, finances, welfare benefits, education and training.

We may use your personal information to contact you once your support has ended. You should inform your support worker if you do not want us to contact you once you have left our service.

How we protect your information

We have secure electronic and paper systems in place together with clear policies and procedures for keeping your personal information safe. These protections are in place to avoid unauthorised access, alterations, disclosure and/or destruction of your personal information.

Changes to this privacy notice

The Pankhurst Trust (Incorporating Manchester Women's Aid) has the right to amend this privacy policy at any time.

Access to your data

You have the right to access the information we hold about you and we will provide this, on request, within 30 days. 

You can make a request through your support worker, by telephone to 0161 660 7999 or by emailing

How long will we keep your personal data for?

We will keep your data stored securely for six years after you stop receiving a service from us. There may be exceptions to this which we will endeavour to make you aware of should it be necessary.

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